These terms and conditions of sale by means of distance communication and the provision of electronic services determine the rules for making purchases in an online store operated by the Seller at The seller is a company under the name Copy Office, hereinafter referred to as the Seller.

   1. General provisions and definitions
1.1 Shop – internet service available at, through which the Buyer can make purchases, acting as Copy Office Sp.Zoo and the Copy Office logo are reserved and can not be used in advertising and related publications without the written consent of the Seller . The full content of the online store, ie texts, graphics, logos, software and solutions, technical specifications and product descriptions, contained files as well as other fragments are for information purposes only. All content of the website is protected, resulting from the provisions of Polish and international copyright law, this applies in particular to individual descriptions of the products sold. Copying for commercial or non-private purposes, reproduction, distribution by any printing or electronic method, any other use as a whole and fragments of information, data and other content from the website without the consent of the Seller is prohibited.
1.2 Regulations – these regulations, which is the regulations referred to in the Act on the provision of electronic services.
1.3. Buyers can be:
(a) every adult natural person possessing the capacity to perform civil transactions and making a purchase not related directly to the activity conducted by him, hereinafter referred to as a Consumer. Persons under the age of 18 may not purchase at the Store.
(b) any legal person and organizational unit that is not a legal person to which specific legal provisions grant legal capacity, a natural person making purchases directly or indirectly related to its business or professional activity, the entity identifying the tax identification number (NIP) the need to shop in the Store, hereinafter referred to as the Entrepreneur.
1.4 A commodity or a movable item, available via the website, which concerns a purchase – sale contract concluded at a distance within the meaning of the Act of 30 May 2014, delivered in original packaging and brand new or delivered in a replacement package or without as a used product it is delivered free from physical and legal defects, and legally introduced on the Polish market.
1.5. Additional service – a service provided to the Buyer outside the Online Store in connection with the nature of the products sold, such as extended warranty, transport (the so-called after-sales service).
1.6 Product – Goods and Additional Services presented in the Online Store.
1.7. Website – Shop and Buyer, unless the provisions of these Regulations provide otherwise.
1.8 Force majeure – sudden, unforeseeable and independent events on the parties’ will, in particular events caused by natural forces, such as floods, heavy rain, etc., activities of third parties on whose operations neither Party had any direct influence, state of natural disaster, terrorist attack or threat thereof , failure to provide data or providing incomplete or misleading data, as well as those that prevent the execution of the order, no contact with the customer.
1.9. The detailed specification of each of the sold goods determines in particular the system requirements, necessary connections and the infrastructure base that lies with the Buyer.
1.10. The language in force at the online store is Polish, and the applicable provisions are the provisions of Polish law.
1.11. The Seller referred to in these Regulations is Copy Office operating as a limited liability company subject to entry into the National Court Register maintained by the District Court for Krakow Śródmieście in Krakow, XI Commercial Division of the National Court Register under number 0000624218, Tax Identification Number: 945-219-61 -47, REGON: 364873051, referred to as the Seller. The company’s headquarters is located in Krakow at ul. Stachiewicza 39. Contact with the Seller can be obtained: by phone at 12 415-13-43 or via the e-mail address

2. Terms of sale and delivery
2.1 Orders are accepted by means of distance communication within the meaning of the law, including a website, telephone, instant messenger or e-mail.
2.2. Orders via the website or e-mail can be placed 24 hours a day on all days of the year. Orders placed on Saturdays, Sundays and non-working days will be considered on the first working day after the day on which the order was placed. Placing orders by phone or instant messenger is only possible from 8am to 4pm on working days from Monday to Friday.
2.3. The basic condition for placing an order through the website and proceeding with its implementation is to correctly fill in the order form, read and accept these Regulations and send the order. Incorrect completion of the form will result in the inability to conclude a contract.
2.4. Issuing the Goods to the Buyer results in the conclusion of the contract.
2.5. The execution of the order begins immediately after confirmation of the prices and availability of the ordered Goods and payment if required by the Seller.
2.6 The goods are sent to the address indicated in the order form or given by phone, by instant messenger or by e-mail or are picked up at the Seller’s headquarters.
2.7 The order through the website will be effectively submitted if the Buyer correctly completes the order form and correctly provides the contact details, including the exact address to which the Product is to be sent and the telephone number and e-mail address. In the case of e-mail orders, they will be effectively submitted via the instant messenger if the Buyer correctly provides the products and their quantity, contact details including the exact address to which the Product is to be sent and the phone number and e-mail address as well as necessary data to issue billing documents and to specify the form of payment and the method of delivery of the ordered products.
2.8. If the given contact details are not complete, the Seller will contact the Buyer. However, if it is not possible to contact the buyer due to the inability to determine the buyer, this circumstance will be treated as a case of force majeure.
2.9 Availability of goods in stock is updated every 24 hours on working days without Saturday, Sunday and public holidays. The actual implementation of the order depends on the availability of products in the main warehouse of the Seller and warehouses of suppliers and in the event of unavailability of parts from the ordered goods, the Buyer is informed about the status of the order and decides how to continue its implementation.
2.10 The buyer has the option to cancel the order, in particular, the Consumer’s cancellation takes place in accordance with the Consumer Rights Act of 30 May 2014, or cancellation of the shipment by the Entrepreneur obliges him to pay the shipping fee according to the actual value of the costs incurred agrees to deduct with the mutual financial claims of the Seller arising from these Regulations as shipping organization costs, etc.
2.11 Delivery of the parcel will take place in accordance with the provisions of the law, without unnecessary delay, subject to the provisions of these Regulations and in particular paragraph 2.9. The prices of goods offered by the Seller are expressed in Polish currency (PLN) and are gross prices and include 23% VAT tax.
2.12 A VAT invoice and issue documents from a warehouse are issued for each order. The Buyer agrees to issue and send via email sales and storage documents to the e-mail address indicated by them.
2.18. The buyer may negotiate the price of all goods, including those from the promotional offer.

3 Provisions
3.1. The Buyer may choose the following payment methods for ordered Goods in accordance with the option provided for the Good:
payment on personal collection – payment is made by the Buyer when collecting the goods / orders at the seller’s premises.
payment on delivery by courier – payment is made by the Buyer when collecting the goods / orders with the courier.
bank transfer – standard bank transfer, payment can be made to the bank account: Alior 30 2490 0005 0000 4500 3006 3824
bank transfer prepayment – a standard bank transfer made on the aforementioned account.
payment in installments – via the Bank chosen by the Buyer.
No payment within 7 days from the moment of placing the order is tantamount to its cancellation.
3.2 The shipping or installation costs are added to every order.
3.3 The cost of delivery / installation is provided individually for each order and depends on the distance, weight and environment of the IT network.
 3.4. The Seller performs the shipment of the Goods via specialized courier companies. The courier is not obliged to bring to the Buyer’s premises shipments of non-standard dimensions and dimensions, as well as shipments with a weight exceeding 30 kg. The transport of the purchased goods can also take place via the Seller’s logistics support department and installation via the Copy Office service.
 3.5. When buying a courier parcel, the buyer should check that the outer packaging or the manufacturer has not been damaged during transport. In particular, pay attention to the condition of tapes or seals affixed to the parcel. In the case when the package of the ship bears signs of damage or when the seals (tapes) are broken, it is recommended not to accept the parcel. The buyer can also accept the parcel – in this case it is necessary to confirm receipt of the shipment with reservations (enter the type of damage) on the receipt report (waybill). Then in the presence of the courier, check the parcel and sign the damage report with the courier. Then, immediately contact the Seller and in the absence of a protocol – contact the Freight Forwarder’s hotline. Failure to identify any irregularities in the quantitative or qualitative status of a parcel upon receipt may have a negative effect on the result of the Buyer’s claims for damage or theft of a shipment in transit.

   4. Returns (withdrawal from the contract)
4.1 Pursuant to the Act of 30 May 2014 on Consumer Rights, a Consumer who has concluded a contract outside the Seller’s premises may withdraw from it without giving a reason by submitting a statement in writing within 14 days from the date of delivery of the ordered product to the Consumer. The deadline is an impassable date and counts from the date of delivery of the item, and when the contract concerns the provision of the service – from the date of its conclusion. To comply with this deadline, it is enough to send a statement before its expiry. In the form of an e-mail or a written one delivered in person or via e-mail, with the reservation that the date of delivery of the above-mentioned letter counts for the Seller.
4.2 The law indicated in point 4.1 does not apply to the Entrepreneur.
 4.3 The goods should be returned unchanged, determined in accordance with these regulations, in accordance with the Act of 30 May 2014 on consumer rights.
 4.4 Pursuant to the Act, the possibility of returning is not subject to the following (after-sales service). After-sales services and goods delivered within them. Goods when the service is fully agreed with the Consumer, who was informed before the beginning of performance that he will lose the right to withdraw from agreement; Sold goods; Non-prefabricated goods, manufactured according to the Consumer’s specification or serving to satisfy his individual needs; Goods with a short shelf-life; Goods which after delivery, due to their nature, are inseparably connected with other things; Additional Services under which the Seller came to the Customer for urgent repair or maintenance; Additional Services in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the packaging has been opened after delivery; services for the delivery of digital content that are not recorded on a tangible medium, if the performance began with the Consumer’s express consent before the deadline for withdrawal and after informing the entrepreneur about the loss of the right to withdraw from the contract.
4.5. The return shipment must be accompanied by a written statement of withdrawal from the contract and the account number to which the Store is to return the payment.

4.6 Immediately after receipt of the Goods along with a statement of withdrawal from the contract, the Store will check the product. If the product meets the requirements listed in the points above of these Regulations, a correcting invoice will be issued. The original and a copy of the invoice will be sent to the Buyer by registered priority mail. The buyer should send back a signed copy of the correcting invoice. Upon its receipt, the Seller shall immediately return the money to the bank account number indicated by the Consumer or in another manner agreed with it, the Entrepreneur in the case of non-accession or part-time access to the contract will receive an invoice regarding the reimbursement of the necessary costs, including the complaint. The entrepreneur agrees to this deduction. The refund will be made to the account
4.8. Goods purchased as part of a sale are not subject to refund or complaint due to a product defect, on the basis of which the product was overstated. The product description contains the reasons for the decrease in its value.
4.9 In the event of withdrawal referred to in point 4.1, the Consumer shall bear the direct cost of returning the item.

   5. Complaints
5.1. Products have a manufacturer’s, importer’s or seller’s warranty applicable in Poland. The warranty period for each product can be found in its description on the store’s website. The detailed conditions for the performance of the guarantee are set out in the guarantee print issued by the guarantor or in the on-line guarantee issued by the guarantor.
5.2. The Seller, on terms and conditions governed by the general provisions of law, provides items free from defects, with the reservation that pursuant to art. 558 § 1 of the Civil Code, the warranty excludes from Entrepreneurs.
 5.3 In the event of a defect in the goods, the complained product along with a letter describing incompatibilities and expectations regarding the manner of fulfilling obligations, the Consumer sends to the Seller’s address (legal basis – Consumer Rights Act).
5.4. The Seller will address the complaint of the product submitted by the Consumer within 14 business days from the date of delivery of the product to the Seller. In the case of the need to obtain expert opinions from the supplier, the deadline for settling the complaint may be extended by 30 working days.
5.5 The repaired product is sent back to the Buyer at the expense of the Seller. The Buyer’s unjustified complaint will be fully encumbered with it, for example, the costs of expert service of the authorized manufacturer’s service, transport costs, for which the Buyer hereby agrees.
5.8 Goods purchased as part of a sale are not subject to a complaint due to a product defect, on the basis of which the product was overstated. The product description contains the reasons for the decrease in its value.

   6. Final provisions
6.1 Amendments to the Regulations may be made by the Seller in accordance with the applicable law in this area. For contracts concluded before the amendment to the Regulations, the version of the Regulations in force at the moment of placing the order by the Buyer shall apply.
6.2 The Seller reserves the right to: a) change the prices and quantity of goods in the online store offer during the day, b) withdraw individual products from the online store offer.
 6.3 In matters not covered by these Regulations, the applicable applicable law shall apply.
6.6 Disputes arising from the application of these Regulations and in connection with the execution of contracts concluded between the Store and the Buyers, will be considered by the competent court according to the provisions of property and local jurisdiction in accordance with the Code of Civil Procedure.

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